This can also be used to take a machine offline for a short period if you need to use it somewhere with limited internet access. If there is a problem with internet access, or the license server is temporarily unavailable, INSYDIUM Fused will continue to work offline for two days before a connection to the server is required. Normally, the 'Close License Seat on Exit' switch is checked, so every time you exit Cinema 4D the license seat is closed and this makes the same license available for use on another machine. How frequently it does so is controlled by the 'Close License Seat on Exit' switch in the main INSYDIUM preferences. INSYDIUM Fused needs to connect to our licensing server on a regular basis to revalidate your license. Please note that as each internet security and firewall system is different, our Support Team are only able to provide basic advice and you may need to contact your provider directly. If any of the tests have failed, please contact Technical Support for further information. If you run the diagnostic tests and our License Server can be contacted, you should see that all tests have been passed: If the above has not worked and you are still seeing this error message, click No, and then OK on the license input dialog box that appears, to bring up the diagnostic tests below: There are two reasons this error message may occur: Your INSYDIUM License Cannot Be Verified error message Please note that as each internet security and firewall system is different, our Support Team are unable to provide specific advice as to how to resolve the above and you will need to contact the provider directly. The URL and Port information for our License Server is below and you will need to whitelist these to allow the connection: Your system may not be able to contact our License Server for verification and this is likely due to restrictive internet security or firewall settings. Your system is not connected to the internet and as such, the license cannot be verified. If the license information entered is correct and you see the above error message, there are two other reasons this may occur: If you enter your email or license incorrectly, you will see an error message asking you to correct it. When you enter your email address and license into INSYDIUM Fused, it must match the information on our system. License entered is incorrect error message NOTE: Automatically updated Builds are only available for licenses with Maintenance or an active Subscription. This can then be installed by following the above video instructions. If the Update is still not working through Cinema 4D after the plugin has been moved to the correct location, please remove your current installation and download the new Build from your Customer Account. This error occurs for security reasons because both Windows and macOS place access restrictions in the Program Files and Applications folders. Please see the manual for more information. Please ensure the plugin is located in the correct plugins folder. Unable to write to the INSYDIUM Fused folder. Please refer to the video instructions in the link above to move your plugin to the correct folder and try again. If you update your plugin through Cinema 4D and receive an error message (see below), it means that your plugin has been installed in Program Files (Windows) or Applications (macOS), not the Cinema 4D Preferences. If downloading the new build through your Customer Account, this can be installed as normal by following the installation instructions. You can update your INSYDIUM Fused Plugins automatically through Cinema 4D, or by downloading the latest version manually from your Customer Account. If your license is eligible, the latest version of INSYDIUM Fused, including Plugins and Library Assets will be available to you. Sudo xattr -r -d How do I upgrade to the latest build? Please note that if the above does not work and you see ‘permission denied’ messages after executing the command, you may need to preface this with ‘sudo’ as below: Once the command has been executed, you should not see any of the expected security prompts when opening Cinema 4D and be able to enter your license information. Replacing the with the path to the INSYDIUM folder. To bypass the security prompts, place the INSYDIUM folder within the Cinema 4D Preferences > Plugins location as normal and then enter the below command in Terminal: Please note that you use this installation method at your own risk and we recommend the method highlighted in the above video. If you do not wish to click through the security prompts individually, there is an alternative installation method using Terminal. Please follow the video installation guide below for comprehensive instructions on how to install INSYDIUM Fused within Cinema 4D on your MacOS system:
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